Return Policy

Our store provides a customer-friendly return policy designed to offer flexibility while maintaining clear and fair standards. Customers may request a return within thirty days from the date their order is delivered. This return window allows sufficient time to review your purchase and decide whether it meets your expectations. To qualify for a return, items must be sent back in the same condition in which they were received. Products should not be used, worn, washed, or altered in any way, and all original tags must remain attached. Items must also be returned in their original packaging to ensure proper inspection and processing. A valid receipt or other proof of purchase is required so that we can confirm eligibility and accurately process the return.

To begin the return process, customers must contact our support team by email at dagnedoverofficial@outlook.com. Once your request has been reviewed and approved, our team will issue a prepaid return shipping label along with clear instructions for sending the item back. It is important to follow the provided return steps carefully, as returns that are shipped without approval or outside of the outlined process may not qualify for a refund. Our customer support representatives are available to answer questions and provide guidance if any part of the return process is unclear, helping to ensure the experience is smooth and straightforward.

We strongly encourage customers to examine their orders promptly after delivery. If you discover any issues such as manufacturing defects, damage during shipping, or receipt of an incorrect item, please notify us as soon as possible. Prompt communication allows us to assess the issue efficiently and offer an appropriate solution, minimizing inconvenience and ensuring your satisfaction. Delayed reports may limit our ability to resolve concerns effectively, so early inspection is always recommended.

Certain products may be excluded from returns due to hygiene considerations or other product-specific restrictions. If you are uncertain whether an item qualifies for return, we recommend contacting our support team before initiating the process. This helps prevent unnecessary delays and ensures you have accurate information before shipping an item back. In cases where an exchange is desired, the most efficient approach is to return the original item first and place a new order for the preferred product once the return has been approved. This method allows replacement items to be processed and shipped without extended waiting periods.

Customers located within the European Union are entitled to a statutory fourteen-day withdrawal period, during which they may cancel or return an order for any reason. EU returns must still meet the same eligibility conditions as standard returns. Items must remain unused, include all original tags, be placed in their original packaging, and be accompanied by proof of purchase. These requirements ensure consistency and fairness across all return requests.

After a returned item reaches our facility, it will undergo a thorough inspection to confirm that it meets the return conditions. Once the inspection is complete, you will be notified of the outcome. If the return is approved, a refund will be issued to the original payment method within approximately ten business days. Please note that while we process refunds promptly, the time it takes for the funds to appear in your account may vary depending on your financial institution or payment provider. If the refund has not appeared within fifteen business days following approval, we encourage you to contact our support team for further assistance.

Our goal is to make the return, exchange, and refund process as clear and efficient as possible. By carefully reviewing items upon arrival, following the outlined return procedures, and contacting our support team when needed, customers can expect a professional and hassle-free experience. We are committed to supporting you throughout every step of the process and ensuring that your concerns are handled with care, transparency, and attention to detail.