Shipping Policy

The time it takes for an order to reach you may vary depending on several conditions, but in most cases, deliveries are completed within approximately ten to twenty business days after the order has been successfully placed and confirmed. Business days are counted from Monday through Saturday and do not include Sundays, public holidays, or days when transportation is disrupted by extreme weather events. During especially busy periods, such as seasonal promotions, holiday sales, or special campaigns, order processing and shipping may require additional time. We appreciate your understanding and patience during these higher-volume periods.

Although we do our best to provide reliable delivery estimates, exact arrival dates or guaranteed timeframes cannot be promised. Once an order has been finalized and enters the processing stage, shipping details, including the delivery address, can no longer be changed. For this reason, we strongly advise reviewing all shipping and contact information carefully before submitting your order to avoid delays or delivery issues.

Delivery schedules may also be affected by factors beyond our control. Severe weather conditions, such as storms, heavy snowfall, or other natural disruptions, can slow down transit times. Increased order volume during peak seasons may also impact how quickly orders are processed. Additionally, incomplete or inaccurate shipping information may prevent carriers from completing a delivery until corrections are made. In the event that an item becomes unavailable after an order is placed, our customer support team will reach out to inform you and provide available options, such as a refund or cancellation of the affected product.

At this time, all orders are shipped free of charge. However, it is important to note that if a delivery attempt is unsuccessful on two occasions, the package may be returned to us by the carrier. In such cases, the order will be canceled, and any payment received will be refunded to the original method of payment once the return is confirmed.

To help you stay informed throughout the shipping process, we offer an order tracking feature on our website. By visiting the Order Tracking page, you can view updates as your package moves through processing, shipment, and transit stages. This tool allows you to monitor progress and gain a clearer understanding of when your order is likely to arrive.

There are certain circumstances under which an order may be delayed or not shipped at all. These include situations where items are out of stock, the delivery address is located in a remote or hard-to-reach area, or a PO Box is provided instead of a physical street address, as most carriers require a physical location for delivery. Payment authorization issues may also prevent an order from being processed or shipped until the matter is resolved.

If you receive an item that does not match your order, such as an incorrect product or size, please contact our customer support team as soon as possible so we can assist with a return and refund. For exchanges, the most efficient solution is to return the original item and place a new order for the desired replacement. If your package has not arrived within the expected timeframe, we recommend checking the tracking information first for any updates or delivery notices. Should the issue remain unresolved, you are welcome to reach out to our support team at dagnedoverofficial@outlook.com. We are committed to investigating the matter promptly and ensuring your order reaches you safely and with minimal delay.